Records Management 3: Operating & Sustaining the Programme

Course Overview

Records Management 3 looks at how to operate and sustain a records management programme.  Topics covered include:

  • information governance
  • dealing with risk
  • records management policy development
  • embedding good records management practice
  • records migration and dealing with legacy records
  • digital continuity – managing electronic records over time

Delegates who attend the Classroom sessions are encouraged to share their own experiences and ask questions throughout the day.

This course, taken together with Records Management 1 and Records Management 2, provides a thorough understanding of the entirety of the Records Management process.

This course can be used as credit towards gaining the Practitioner Certificate in Records Management.

What past delegates had to say...

Testimonials

“The hard copy handouts were really useful for following the slides and making personal notes, something that is not always provided in similar courses I've attended previously by other providers. I'd recommend this course to other RM professionals and others new to our profession.”

Glenn Atkins
HMRC

“Very good eLearning course, easy to follow.”

Roy Anderson
Department for Communities

“Excellent course and delivery.”

Christopher Edwards
Medical Defence Union

“John is very knowledgeable and presents very well. I would recommend this course to other Records Management colleagues”

Catherine-Anne Gallacher
Central Bedfordshire Council

“I find it useful the way John brings real world examples from organisations”

John Hewes
Brighton & Hove City Council

“My personal experience of this course is that John is a fantastic presenter – really engaging and gave real practical examples. I found this very useful, and I now have things that I need to improve on back in the office.”

Flora Thompson
Highways England

“Very informative and relevant, with practical examples to take back to the workplace.”

PSNI

“Course has really made me think about the risks of dealing with legacy information. Great course and knowledgeable trainer.”

Gail Henderson
Scottish Government

“Excellent!”

Julia Palmer
Shawbrook Bank

“The trainer is an excellent communicator, with second-to-none knowledge.”

Deborah Gatty
BBC

Upcoming Training Dates

Virtual-LIVE (Teams) - Wednesday 18th November, 2026
Edinburgh (Classroom) - Friday 4th December, 2026
Virtual-LIVE (Teams) - Monday 15th March, 2027
London (Classroom) - Thursday 13th May, 2027
Virtual-LIVE (Teams) - Wednesday 14th July, 2027
London (Classroom) - Friday 8th October, 2027
Virtual-LIVE (Teams) - Wednesday 17th November, 2027
Edinburgh (Classroom) - Thursday 2nd December, 2027
eLearning -
Virtual-LIVE (Teams)
|
Wednesday 18th November 2026
Available
Edinburgh (Classroom)
|
Friday 4th December 2026
Available
Virtual-LIVE (Teams)
|
Monday 15th March 2027
Available
London (Classroom)
|
Thursday 13th May 2027
Available
Virtual-LIVE (Teams)
|
Wednesday 14th July 2027
Available
London (Classroom)
|
Friday 8th October 2027
Available
Virtual-LIVE (Teams)
|
Wednesday 17th November 2027
Available
Edinburgh (Classroom)
|
Thursday 2nd December 2027
Available
eLearning
|
On Demand
Available

Course Trainer

Claire Johnson

Records Management Consultant

Records Management 1: Essential Concepts & Principles
Records Management 2: Designing & Implementing a Programme
Records Management 3: Operating & Sustaining the Programme
  • Training Courses take place from 10am – 4pm
  • High-quality central city venues (5 star hotels or dedicated training centres)
  • Includes a full sit-down lunch, refreshments and opportunities to network throughout the day
  • Includes comprehensive hardcopy course materials
  • Training Courses take place from 10am – 4pm
  • Facilitated via Microsoft Teams
  • Includes interaction & group activities using breakout rooms, polls & quizzes (plus dedicated Q&As)
  • Comprehensive, professionally printed hardcopy materials are posted to delegates in advance of each virtual session
  • Facilitated via PDP’s dedicated online platform
  • eLearning is fully on-demand, allowing delegates to learn at their own pace from home or the office
  • Structured around video presentations, comprehensive written materials and self-assessment questions at the end of each chapter

Discounts available

*Multiple delegate discounts available when delegates book at the same time

Classroom/Virtual-LIVE
10% discount for second and subsequent delegates

eLearning (applicable courses)
15% discount for second and subsequent delegates