Frequently Asked Questions
Find the answers to our most frequently asked questions below.
Training Courses - 'Classroom-based' FAQs
Each course is held in a high quality central city hotel/venue. In London, the courses will always take place in hotel venues that are within a short distance of a major Central London tube station. In other cities the courses take place within a short distance of a major mainline railway station.
Yes, lunch is included for delegates on all courses that span the lunch period.
We accept payments by bank transfer (BACS). We do accept payment via credit cards on request.
Yes, discounts are available for multiple delegates attending from your organisation on the same course, on the same date, when booked at the same time. 10% discount is available for additional delegates when booked on the same invoice.
PDP does not accept provisional bookings. Your booking is confirmed when we send you an invoice. If you need us to include a PO number on your invoice, please supply us with this information at the time of booking.
Yes, each of the courses can be supplied to your staff at your own premises or at a venue of your choosing. We can also tailor a course, or create a new course, to suit the needs of your staff. Please contact us for more information and see the In-House Training FAQs below.
Please see the Terms & Conditions for information on course cancellations.
PDP rarely cancels courses. Where we do so it is due to circumstances beyond our control. Where this happens you will be given as much notice as we can supply (usually at least 10 days), and you will be able to choose between re-booking the course for a later date or a full refund.
Yes, please see the Qualifications section below for more details.
Training Courses - eLearning FAQs
Yes, 20% discount is available for additional delegates (2 to 5) from your organisation on the same course when booked at the same time. Higher discounts are available for group licences for between 6 and 999 delegates – please contact us for more information.
Each eLearning course consist of video presentations, written materials and self-assessment multiple-choice questions (so that you can test your knowledge as you progress through the materials).
No. All eLearning courses are available ‘on demand’. From the date of enrolment, you have four weeks to complete the training, allowing you to study the course at your own pace (with no restrictions or fixed schedules to adhere to). You can log in and out of the course and study around your existing commitments.
There is a set of multiple choice questions at the end of each part. These can be used to test your understanding of the materials as you progress through the course. You can go back and re-answer the questions as many times as you wish. Although your ‘score’ is not recorded by default, your employer can request to be informed as to whether you have completed the course. Qualified practitioners who are attending an eLearning course for CPD purposes should ensure that the entire course is completed (including answering the self-assessment MCQs) so that your attendance/completion is registered as part of your educational record (PDP does not record your ‘score’ on the MCQs).
Yes, a discount of £250 is available for each relevant eLearning course you have completed within the two years prior to enrolling on a qualification programme (this applies to the Practitioner Certificate in Data Protection, the Practitioner Certificate in Freedom of Information, and the Practitioner Certificate in Records Management). This applies to all types of enrollments, i.e. face-to-face, residential and eLearning.
Yes, once you have completed the eLearning course, please send us an email requesting a hard copy of the materials. These will be sent to you by post within two weeks of your request. There is no additional charge for the hard copy materials.
In-House Training FAQs
Yes, each of the courses can be supplied to your staff at your own premises or at a venue of your choosing. We can also tailor a course, or create a new course, to suit the needs of your staff. Please contact us for more information.
Yes, we can tailor a public course to suit the particular needs of your organisation. We can also design a new course to meet the specifications that you require.
Qualification 'Classroom' or 'Virtual' FAQs
Yes, the fee is fully inclusive of tuition, all study materials and the Examination.
Yes, any of the courses that you have attended in the relevant period prior to your enrolment on the Qualification Programmes can be used towards completion of the Programme. The relevant period for each of the qualifications is as follows:
- Foundation Certificate in Data Protection (FC.dp.) – two years
- Practitioner Certificate in Data Protection (PC.dp.) – two years
- Practitioner Certificate in Freedom of Information (PC.foi.) – three years
- Practitioner Certificate in Records Management (PC.rm.) – four years
Qualification 'Residential-based' FAQs
There is no difference in the tuition. Having the courses taught only to qualification candidates in a residential setting allows the whole Programme to be taught over four days.
No. The trainers that teach the one-day courses at various locations throughout the UK will also teach the candidates on the Residential Programme.
Qualification 'Distance-Learning' / 'eLearning' FAQs
There is no deadline to enrol.
The time that you take to study the materials will depend on how much time you have available, bearing in mind your other commitments. In many cases a period of three months might be sufficient to study the materials and prepare for the exam.