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Social Media - Legal Risks and How to Address Them

Training course carries 5 hours CPD points 

Courses take place in:



Social media tools and services are used by organisations as part of their day-to-day activities - to raise profile, to market products and services, to conduct research, to network and to communicate with customers and the public. The ability to instantly share information with a wide audience comes with significant legal risks, including misuse of personal data, copyright infringement and defamation.

Organisations can lose control of information as staff set up accounts – e.g. Facebook, Twitter, LinkedIn - to instantly network and communicate, often with little oversight from their employers. Similarly, whilst information about staff and customers may be easily available online, organisations face data protection and privacy concerns in re-using this information for their own purposes.

This session, which is fully up to date with the requirements of the General Data Protection Regulation (GDPR) as well as the implications of Brexit, describes the information law risks associated with the use of social media, and provides clear guidance on the steps that organisations can take to address those risks, including:

  • determining who is responsible for social media content
  • identifying specific risks, including data protection, human rights, confidential information, intellectual property, defamation, and the provider's terms of service
  • essential considerations when using social media to communicate with customers, contacts or the public
  • factors to consider when using social media to find out and use information, for example when marketing to customers, or investigating or making decisions about members of staff
  • risks when providing a social media service or facility, which may be bespoke or may use a standard platform (such as Facebook)
  • tips on how to set social media strategies, and to create clear and user friendly policies and procedures to achieve the objectives of the organisation whilst minimising the legal risks


Course Trainer

Olivia Whitcroft, Solicitor

Olivia Whitcroft,

Trainer's biography
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Course Information

Short Day – 10.00am to 4.00pm (lunch included)

£475 plus VAT (€625 plus VAT)
10% discount for second delegate
15% discount for third and subsequent delegates
(bookings must be made at the same time to receive multiple delegate discounts)

Who should attend:
Compliance Officers, Human Resources Managers, Office Managers, Company Secretaries, IT Managers, Business Analysts, Records Managers, Archivists, Information Managers, Legal Advisors, Data Protection Officers, Database Managers, and others.


Practitioner Certificate in Data Protection


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Course Testimonials

“Very useful, especially the extensive materials.”
Ann Jones
Herriot Watt University

“Very useful. Many thanks.”
Stewart Gibson
Brodies LLP

“Very thorough. Was all relevant to my role. Great to have so many real life case studies and examples.”
Hannah Cooper
Forestry Commission

“Course covered personal and company use equally.”
Florence Foster
London Community Rehab Company

“The trainer was excellent. Very useful.”
Anna Ispas

Christine Law
Ministry of Defence